Qualfon, a leading business process outsourcing (BPO) and call center service provider, targets to increase its agent seats this year and provide at least 7,000 jobs in Dumaguete once its newest site will be fully built, an official said.
Scott Warner, Qualfon Dumaguete site director, disclosed Tuesday during the blessing and ceremonial unveiling of the marker at its second site at the Link Sy IT Park that Qualfon is the largest service provider in Dumaguete, with currently about 3,000 employees.
The second site, once fully completed, will bring up the agent population of Qualfon to 7,000 between its two sites and the company’s total work force in the Philippines to 10,000, said Warner.
Warner described Tuesday’s activity, to which President Benigno Simeon Aquino III was originally invited to grace as guest of honor and speaker, as an indication that “Qualfon is growing and becoming a major player in the (outsourcing) industry” in the Philippines.
President Aquino’s trip to Dumaguete was cancelled due to stormy weather brought about by Tropical Depression “Crising.”
Citing the Philippines as having lots of opportunities from an economic standpoint, Warner noted that operating off Dumaguete allows Qualfon to offer to clients high and quality customer service at lesser overhead costs.
The Qualfon site director further explained that operations at the provincial locations rather than in Metro Manila or Metro Cebu means the company can pass on savings to their customers.
“More than that, the work ethic here is outstanding,” Warner said.
According to him, some clients were “completely shocked” at the quality of English spoken by Qualfon agents in Dumaguete, which he described as “tremendous.”
He also lauded Qualfon’s employees for their work ethics, noting minimal absenteeism and attrition rates. (PNA)
